Fulfillment Lead

Our Fresno fulfillment center is growing and we're seeking a strong Fulfillment Lead to join our leadership team. We pride ourselves on a reputation of fast and personalized service with every single order and we believe having strong and efficient operations at all levels creates the backbone needed to deliver a great customer experience.

We believe having strong and efficient operations at all levels creates the backbone needed to deliver a great customer experience. The Fulfilment Lead takes an active role in supervising our pick/pack/ship lines and participating in processing outbound orders to ensure our customers receive a perfectly packed and quickly shipped order every time. We are looking for a hands-on leader who can direct a team and be accountable for their success. The ideal candidate to join our growing team is ready to pitch in, be accountable, and bring a positive attitude ever day.

Your responsibilities will include:

• Order Fulfillment:
  • Pick, pack and ship orders alongside your team to hit daily goals
  • Manage the workflow by assigning associates to tasks/stations as needed to maximize productivity
  • Set and communicate shipping goals and keep your team motivated and focused
  • Ensure quality standards are met by conducting QA checks and providing relevant feedback to associates
• Leadership & Operations:
  • Coach Fulfillment Associates in performance and behavior situations by providing immediate, consistent feedback
  • Collaborate effectively with management and team members to meet all KPIs
  • Contribute to the operational efficiency of the warehouse by communicating suggestions for improvements and pitching in to help wherever needed
  • Maintain safety of the work environment by following applicable SOPs, conducting equipment checks and safety walk-throughs, and requesting supplies/repairs.
  • Set the example for your team in professional conduct, work ethic, positivity, and communication 

Preferred Experience & Qualifications

• 3+ years previous pick/pack/ship experience in a small goods warehouse or ecommerce environment
• 1+ years previous supervisory/team management experience
• Computer literacy: experience using spreadsheet applications (e.g. Excel, GoogleSheets) and ability to learn and use various communication/collaboration software (e.g. Slack, Gmail, Google Drive) 
• Ability to stay focused and maintain accuracy is a busy warehouse environment
• Excellent punctuality, attendance, and reliability
• Professional, positive, and collaborative attitude: as a lead, you should set the example!

Requirements:

• Full time hours (42.5 hrs/wk), Mon-Fri 6:30am-3:30pm; some OT required as needed
• Ability to stand for long periods of time, lift 50+ pounds, and work in a fast-paced, physically active environment
• Must be eligible to work in the U.S.
• Fully fluent verbal and written English communication skills

This is a permanent Full Time, on-site position that reports to the Fulfillment Manager. Compensation starts at $20.50/hr with opportunities for promotion and annual raises. Benefits include health, dental, and vision insurance, competitive PTO, 401k with 6% employer match, commuter benefits, and a generous employee discount.